State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Alison Franklin
November 21, 2025
5
out of
5
rating by Alison Franklin
"Everyone is always super friendly, accommodating and reply quickly!"
Carrie Hamilton
November 20, 2025
5
out of
5
rating by Carrie Hamilton
"Bridgette was very fast and efficient. I thank you for being so quick with the paper work ."
Lance Baumgartner
November 12, 2025
5
out of
5
rating by Lance Baumgartner
"Fast response time"
We responded:
"Thank you, Lance! I'm happy you appreciated our fast response time. We’re committed to providing efficient service. Let us know if there's anything else we can assist you with!"
Steve Sproul
November 11, 2025
5
out of
5
rating by Steve Sproul
"Very pleasant staff who are always receptive and polite."
We responded:
"Thank you, Steve! I'm happy to hear that our staff made a positive impression with their politeness and receptiveness. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
Kathy Randall
November 11, 2025
5
out of
5
rating by Kathy Randall
"I've done business with them for years and they have ALWAYS been an awesome group of people!!!"
We responded:
"Thank you so much for your continued support over the years, Kathy! We are grateful for your loyalty and are thrilled to hear that you have had an awesome experience with our team! Providing exceptional service to our valued customers like you is always our top priority! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Brianna Scalise
November 11, 2025
5
out of
5
rating by Brianna Scalise
"Joe is a excelent rep at state farm. He explains everything in detail and breaks it down if needed. Helped me compare numbers of different home and auto which was great. Very happy with help i had gotten thank you ilion office!"
We responded:
"Thank you, Brianna! I'm glad to hear that Joe was able to assist you effectively and provide detailed explanations. It's wonderful to know you felt supported by our Ilion office. If you have any more questions or need further assistance, feel free to reach out!"
doug combs
November 10, 2025
5
out of
5
rating by doug combs
"Scott Grates office helped me get Progressive to actually get a settlement to an accident I was involved in 10/16. They didn’t have to get involved seeing it was my claim made against a Progressive policyholder but they did. Thank you very much, everyone in the office especially Carol."
We responded:
"Doug, thank you for sharing your experience! I'm glad our office could assist you with your settlement. Carol and the team are dedicated to providing support whenever needed. If you have any more questions or need further assistance, feel free to reach out!"
Qinji Allen
November 7, 2025
5
out of
5
rating by Qinji Allen
"Bridgette is very pleasant, thorough, and efficient. She double checked everything for my new auto insurance. Highly recommend."
We responded:
"Thank you for the wonderful review, Quinji! Carol is a fantastic asset to our team and we’re happy to hear she was able to help you with your insurance needs."
Sharon Barnes
November 7, 2025
5
out of
5
rating by Sharon Barnes
"Hit a deer with my brand new vehicle. State Farm was right in to of everything and kept in contact until the end. Super easy to deal with and made this stressful situation much less stressful. Great business and Libby was excellent."
We responded:
"Thanks for the kind words, Sharon! We’re happy to hear Amy was able to help you with your insurance needs. Our team looks forward to providing you with the customer service and insurance coverage you deserve!"
DestinyLynn Sortino
November 6, 2025
5
out of
5
rating by DestinyLynn Sortino
"I can't say enough good things about Amy. From my first interaction, they were so friendly and welcoming. Their knowledge of all the policy options was outstanding, and they patiently answered all my questions until I felt completely confident in my coverage. What truly stands out is how they consistently go above and beyond; they're proactive, responsive, and genuinely put the customer first. Five stars for exceptional service!"
We responded:
"Thank you, DestinyLynn, for your wonderful feedback! I'm happy to hear about your positive experience with Amy. It's great to know that her friendly and knowledgeable approach made you feel confident in your coverage. We truly appreciate your recognition of her dedication to putting customers first. Let us know if we can help with anything else!"
James Burton
October 31, 2025
5
out of
5
rating by James Burton
"I've worked with Scott Grates and his State Farm staff for awhile now. They are very friendly and easy to work with. Whenever I have questions, they are there to clarify them. Thank you!"
We responded:
"Thank you, James! I'm happy to hear that you've had such a positive experience with our team. We always strive to be friendly and helpful, and it's great to know we're meeting your expectations. If you ever have more questions or need assistance, feel free to reach out. Thanks for choosing us!"
Lenora Giacovelli
October 31, 2025
5
out of
5
rating by Lenora Giacovelli
"I reached out, cause I had a few questions and Bridgette contacted me and gave me all my answers. She was wonderful. Yes I’d be lying. If I would say I’m happy with everything 100% including the price but I know insurance is going up and there’s nothing I can do about it. Thank you again, Bridgette"
We responded:
"Hey Lenora! Thanks so much for sharing that about your experience with Bridgette. It’s great to know she was able to answer all your questions and assist with your motorcycle insurance needs. We understand how pricing changes can be frustrating, and we truly appreciate your patience and trust in us."
Josh Taylor
October 21, 2025
5
out of
5
rating by Josh Taylor
"I had very helpful and friendly assistance when I needed help. Thank you Carol."
We responded:
"Thank you, Josh! I'm happy to hear that Carol provided you with the helpful and friendly assistance you needed. We appreciate your feedback and are here for any future questions or needs. Thanks for choosing us!"
Josh C
October 15, 2025
5
out of
5
rating by Josh C
"Unexpectedly had to stop into my local branch for some help. Bridgette was very quick and knowledgeable - was right in and out. Thank you!"
We responded:
"Thank you, Joshua! I'm happy to hear that Bridgette was able to assist you quickly and efficiently. We always aim to provide prompt and knowledgeable service. If you need anything else, feel free to reach out!"
FABIANO Silveira
October 9, 2025
5
out of
5
rating by FABIANO Silveira
"Nicole was very efficient, responsive and effective. Great Job!"
We responded:
"Thank you, Fabiano! I'm happy to hear that Nicole provided efficient and effective service. We appreciate your feedback and are always here to assist with any insurance needs. Let us know if there's anything else we can do for you!"
Corinda Cox
October 7, 2025
5
out of
5
rating by Corinda Cox
"Scott Grates State Farm was very helpful when it came to replacing my windshield. After I filed my initial claim they assisted with getting my appointment scheduled and making sure it fixed. Very satisfied."
We responded:
"Thank you, Corinda! I'm happy to know that our team could assist you with your windshield replacement and make the process smooth. Your satisfaction is important to us. If you ever need anything else, feel free to reach out!"
Shannon Strobeck
October 6, 2025
5
out of
5
rating by Shannon Strobeck
"I have been with State Farm for a very long time! They are absolutely amazing! Big thank you to Scott Grates and his team!"
We responded:
"Thank you, Shannon! I'm so happy to hear that you've had such a positive experience with our office. Scott and the team are grateful for your continued trust and support. If you ever need anything, feel free to reach out!"
MARY BALDWIN
September 20, 2025
5
out of
5
rating by MARY BALDWIN
"Thank you for assisting me and following up after."
We responded:
"Thank you, Mary! I'm glad you had a wonderful experience with our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Priscilla Leigh
September 16, 2025
5
out of
5
rating by Priscilla Leigh
"Libby took care of me from the day of my accident to resolution of my claim. She was impeccable with her service and her team at Scott's office are all consummate professionals. They have been my agents through 15 years of excellent service I do hope Libby gets a raise ✨"
We responded:
"Thank you, Priscilla! I'm delighted to hear that Libby and our team have consistently provided you with excellent service over the years. Your loyalty means a lot to us, and I'll be sure to pass along your kind words to Libby. If there's anything else we can do for you, just let us know!"
Derek Mizerak
September 10, 2025
5
out of
5
rating by Derek Mizerak
"Agents are very helpful and kind. The prices are cheaper than Allstate who I was with for decades but their rates kept going up."
We responded:
"Derek, thank you for your review! I'm happy to hear that our team has been helpful and kind, and that you're satisfied with our pricing. We appreciate having you with us and are here for any questions or needs you might have. Thanks for choosing us!"
Brennan Murray
September 9, 2025
5
out of
5
rating by Brennan Murray
"I worked with Libby and Carol after I recently got into an accident. Let me tell you all, they both were kind, clear, and concise with all instructions. She was making phone calls on the behalf of me to make sure I was easily able to obtain my golf clubs that were left in my vehicle and her readiness to assist was just unmatched. Will continue to work with this company as long as I keep getting reached by employees like Libby and Carol"
We responded:
"Thank you for your review, Brennan! I'm happy to hear that Libby provided such excellent support during your recent accident. It's wonderful to know that her efforts made a difference for you. We’re grateful for your continued trust in our team. Let us know if we can help with anything else!"
Alfred Andrews
September 8, 2025
5
out of
5
rating by Alfred Andrews
"State Farm and everyone here has been nothing but amazing. They have gone above and beyond for me and always have the answers I am looking for when I call. I wouldn’t want to be with anyone else."
We responded:
"Thank you, Alfred, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Carol, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Caitlin Douglas
September 3, 2025
5
out of
5
rating by Caitlin Douglas
"Very passionate and caring !"
We responded:
"Hey Caitlin, thanks so much for your awesome review! I'm really happy you felt the passion and care from our team! If you ever need anything else, we're here for you! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
brian dunn
August 27, 2025
5
out of
5
rating by brian dunn
"Everyone I dealt with during the claims process was great to work with. They stayed in touch throughout and followed up to ensure everything was going well. Top notch service!"
We responded:
"Thank you, Brian! I'm happy to hear that our team provided you with excellent service during the claims process. We strive to keep our customers informed and supported every step of the way. If there's anything else we can assist you with, feel free to reach out!"
Candice Sturtevant
August 22, 2025
5
out of
5
rating by Candice Sturtevant
"Carol is THE BEST! She is so prompt and gets things done for you! Thank you State Farm & Carol!"
We responded:
"Candice, thank you for your fantastic feedback! I'm happy to hear that Carol provided such prompt and efficient service. We appreciate your trust in us and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Allison Lopac
August 21, 2025
5
out of
5
rating by Allison Lopac
"Amy has been the MOST helpful with getting my coverage set up! Since I moved from out of state, I had some timing issues with getting my car registration switched over, but Amy rolled with the punches and was kind and responsive every step of the way. Definitely recommend!"
We responded:
"Allison, thank you for your wonderful feedback! I'm so happy to hear that Amy was able to assist you with setting up your coverage and navigating the timing issues with your registration. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Judy Beauharnois
August 19, 2025
5
out of
5
rating by Judy Beauharnois
"I just had my first car accident that involved another person. I was totally lost as to what to do, how to do it, and everything else involved. The people at State Farm, especially Carol at the Scott Grates office in Ilion, NY, were so very helpful. I don’t know what I would’ve done without them. I have no complaints whatsoever on the settlement or anything else. They were very proactive, and still follow up. I have been with State Farm since 1979 and I’m very glad I never changed Judy Beauharnois"
We responded:
"Thank you, Judy, for sharing your experience! I'm really happy to hear that Carol and our team were able to assist you during such a stressful time. It's wonderful to know that our proactive approach and follow-up made a difference for you. Your loyalty since 1979 means a lot to us. If you ever need anything else, just let us know!"