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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Todd Lafountain

September 15, 2023

5  out of  5 rating by Todd Lafountain
"Bridgette was awesome and took initiative to find discounts for me. Very happy with the service!"

Terri Judycki

September 13, 2023

5  out of  5 rating by Terri Judycki
"I was very happy with my experience with Scott Grates and his team. Libby, in particular, kept in touch with me throughout the entire claim process and car repair. She was always professional and appeared to be genuinely concerned about my situation. While I hope not to file another claim, if I have to, I’d have no problem working through the process with Libby."

Maryjo Williams

September 13, 2023

5  out of  5 rating by Maryjo Williams
"Great rates and great people to work with."

Barbara Eder

September 12, 2023

5  out of  5 rating by Barbara Eder
"State Farm was very helpful with my glass claim. Their response was very quick and Carol was very helpful. They always answer my emails quickly, call me back, quit to help any way they can. Many thanks to Carol at Scott Graves office for her care, She's always there to offer support and help.Thanks State Farm."

Donald Hoaglander

September 6, 2023

5  out of  5 rating by Donald Hoaglander
"Deb and I are very happy with the body work done on our Rav4 Prime. Thank you for the good service as well at State Farm. Sincerely, Don Hoaglander"

Faith Mamele

September 1, 2023

5  out of  5 rating by Faith Mamele
"State Farm was wonderful at helping with my car repairs. I was contacted several times to make sure everything was good."

MoVallPat 315

September 1, 2023

5  out of  5 rating by MoVallPat 315
"They are extremely professional and have a very outgoing staff. I highly recommend Amy to be your agent. She has your better interest from the very beginning!"

Aleese Valeriano

August 30, 2023

5  out of  5 rating by Aleese Valeriano
"I cannot thank Carol enough for going above and beyond with assisting me with an issue I had with my rental. Thank you so much Carol!"

Kelsie Osenbach

August 30, 2023

5  out of  5 rating by Kelsie Osenbach
"We have been with State Farm for years and love them! We had to do our first claim with them this month and they were so helpful. They were with us every step of the way and they were quick, specifically Carol and Nicole. In a week we had the paperwork completed and our claim check pending our account. They were extremely friendly and helped make the process easy! Highly recommend!"

Christopher Bray

August 29, 2023

5  out of  5 rating by Christopher Bray
"Customer service is an understatement. On route to drop my oldest daughter to school, way out of state, a turkey decided to try and fly across I88 and smashed my windshield. Scott and his team were able to assist with getting the repair done (on the way to our destination) and arranged for us to have a rental so we didn’t lose any time on our trip down. Three days later we picked up the repaired vehicle on our way home. If I could give more than 5 stars I would!"

Abby Black

August 25, 2023

5  out of  5 rating by Abby Black
"I have been a customer of State Farm for years. I can’t say enough good things about Scott Grates and his staff! Our vehicle was recently totaled and the driver at fault has Geico. They have been terrible to work with and as a result I had to have the claim handled by State Farm. Carol Cusworth has turned this nightmare into a dream. She was able to get us the most money for our vehicle and we couldn’t be happier with the result . Carol advocated for us every step of the way and made sure no call or message we left unanswered. She helped us file the necessary paperwork, she worked as a liaison between State Farm and Geico, and helped us navigate through the whole process. At the end of the day I’m thankful a great local insurance company who have great people like Carol, Alaina, and Heidi along with all of the rest of Scott Grates excelllent staff!"

Angel Garcia

August 25, 2023

5  out of  5 rating by Angel Garcia
"I have been with State Farm for over 2 decades , I just recently had my car totaled State Farm handled everything for me , I now have a new vehicle ,and I'm back on track, well trained staff always concerned for your safety , and well being. Thank you State Farm for years of excellent service, like the commercial states, " like a good neighbor State Farm is there " Thank you"

Bob DeCarr

August 23, 2023

4  out of  5 rating by Bob DeCarr
"Good agent"

Linnea Bush

August 23, 2023

5  out of  5 rating by Linnea Bush
"Amy has always been very helpful!"

Laura Walker

August 16, 2023

5  out of  5 rating by Laura Walker
"Amy is the BEST!!! I have had State Farm for years- recently left to go with my new employers insurance for auto/home- Amy was SOOO helpful and sweet and ever so politely said “ I’ll gotcha back don’t worry “ and boy was she right!!! I was back with State Farm within a month and Amy did all the leg work for us and was so sweet and excited to have us back!!! You don’t get customer service like that now a days!!! I’m a lifer!!!!"

Su Peskowitz

August 10, 2023

5  out of  5 rating by Su Peskowitz
"Scott Grates State Farm Insurance provided excellent service in managing my claim for damages due to a deer episode. My claim was expedited promptly and thoroughly through Sprague's Collision. I highly recommend both companies for your insurance and collision needs."

MaryBeth Amendolare

August 10, 2023

5  out of  5 rating by MaryBeth Amendolare
"Carol and Scott helped me through the process of opening my claim. They made everything easy for me. If you are looking for a new insurance agency, this is the one."
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Darlene Van Pelt

August 4, 2023

5  out of  5 rating by Darlene Van Pelt
"State Farm is very easy to work with and quick to get my car back up and on the road after my accident. Love the friendly and courteous staff too. They are a great place to do business with. Very satisfied! Highly recommend State Farm Insurance!"

Kaylea Boardman

August 3, 2023

5  out of  5 rating by Kaylea Boardman
"I was in my first accident in June and I was unsure how to start the claim for damages. I called Scott Grates office and the girls were amazing! Carol kept on constant contact with me via call and text which made me feel valued and kept me in the loop. I hope to never have another accident, but at least I know I am with a great company and amazing office to help me through it."

BGM Assistants

August 3, 2023

5  out of  5 rating by BGM Assistants
"I recently had a car accident and was so nervous about what had just happened and what would happen next. I have never had this happen to me before. Scott's office staff was so reassuring and helpful. In particular, Carol C, who handled my claim. Carol was so thorough and knowledgeable on what my next steps would be. She directed me on what I needed to do and took care of EVERYTHING, I mean EVERYTHING else for me. She communicated with me every step of the way and was so kind. She quickly quelled any anxiety I had. Here I am, exactly 2 weeks from the night of my accident, and my claim has been completely processed and I couldn't be happier. Thank you Scott Grates State Farm Office. Your team is invaluable!! Regards, Belinda"

Deborah LaVeck

August 1, 2023

5  out of  5 rating by Deborah LaVeck
"Scott's agent acted as a go-between myself and the repair shop. They even called after my car was back to make sure it was done right."

Leo N

July 26, 2023

5  out of  5 rating by Leo N
"Have been working with them for 4 years now and couldn’t be happier. Alaina and Heidi are especially helpful and always very prompt when I call or message them."

Nycol Bernier

July 17, 2023

5  out of  5 rating by Nycol Bernier
"Carol and Amy were so helpful and amazing to work with -when my husband had to file a claim on his truck . They guided us through the process and were very attentive to our needs . We are very grateful for all their help ❤️ Thank you so much girls ❤️"

Joan Burress

July 13, 2023

5  out of  5 rating by Joan Burress
"Amy makes everything easy!! She is a pleasure to work with."
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Stanley Dorozynski

July 12, 2023

5  out of  5 rating by Stanley Dorozynski
"Excellent service. They knew I was upset when my new truck was struck by a Hit & Run driver. They were patient and understanding, and put my mind at ease that my truck would be repaired by a State Farm preferred repair shop.. They explained my rental agreement,, and were always quick to keep me informed."