State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Corinda Cox
October 7, 2025
5
out of
5
rating by Corinda Cox
"Scott Grates State Farm was very helpful when it came to replacing my windshield. After I filed my initial claim they assisted with getting my appointment scheduled and making sure it fixed. Very satisfied."
We responded:
"Thank you, Corinda! I'm happy to know that our team could assist you with your windshield replacement and make the process smooth. Your satisfaction is important to us. If you ever need anything else, feel free to reach out!"
Shannon Strobeck
October 6, 2025
5
out of
5
rating by Shannon Strobeck
"I have been with State Farm for a very long time! They are absolutely amazing! Big thank you to Scott Grates and his team!"
We responded:
"Thank you, Shannon! I'm so happy to hear that you've had such a positive experience with our office. Scott and the team are grateful for your continued trust and support. If you ever need anything, feel free to reach out!"
MARY BALDWIN
September 20, 2025
5
out of
5
rating by MARY BALDWIN
"Thank you for assisting me and following up after."
We responded:
"Thank you, Mary! I'm glad you had a wonderful experience with our customer service. If you ever have any questions or need assistance, feel free to reach out. We're here to help!"
Priscilla Leigh
September 16, 2025
5
out of
5
rating by Priscilla Leigh
"Libby took care of me from the day of my accident to resolution of my claim. She was impeccable with her service and her team at Scott's office are all consummate professionals. They have been my agents through 15 years of excellent service I do hope Libby gets a raise ✨"
We responded:
"Thank you, Priscilla! I'm delighted to hear that Libby and our team have consistently provided you with excellent service over the years. Your loyalty means a lot to us, and I'll be sure to pass along your kind words to Libby. If there's anything else we can do for you, just let us know!"
Derek Mizerak
September 10, 2025
5
out of
5
rating by Derek Mizerak
"Agents are very helpful and kind. The prices are cheaper than Allstate who I was with for decades but their rates kept going up."
We responded:
"Derek, thank you for your review! I'm happy to hear that our team has been helpful and kind, and that you're satisfied with our pricing. We appreciate having you with us and are here for any questions or needs you might have. Thanks for choosing us!"
Brennan Murray
September 9, 2025
5
out of
5
rating by Brennan Murray
"I worked with Libby and Carol after I recently got into an accident. Let me tell you all, they both were kind, clear, and concise with all instructions. She was making phone calls on the behalf of me to make sure I was easily able to obtain my golf clubs that were left in my vehicle and her readiness to assist was just unmatched. Will continue to work with this company as long as I keep getting reached by employees like Libby and Carol"
We responded:
"Thank you for your review, Brennan! I'm happy to hear that Libby provided such excellent support during your recent accident. It's wonderful to know that her efforts made a difference for you. We’re grateful for your continued trust in our team. Let us know if we can help with anything else!"
Alfred Andrews
September 8, 2025
5
out of
5
rating by Alfred Andrews
"State Farm and everyone here has been nothing but amazing. They have gone above and beyond for me and always have the answers I am looking for when I call. I wouldn’t want to be with anyone else."
We responded:
"Thank you, Alfred, for the amazing review! Our team works hard to provide excellent service, and we are thrilled to hear that our team delivered for your policies! We are lucky to have hard-working team members, like Carol, who go above and beyond for their customers. Thank you for trusting us with your insurance needs!"
Caitlin Douglas
September 3, 2025
5
out of
5
rating by Caitlin Douglas
"Very passionate and caring !"
We responded:
"Hey Caitlin, thanks so much for your awesome review! I'm really happy you felt the passion and care from our team! If you ever need anything else, we're here for you! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
brian dunn
August 27, 2025
5
out of
5
rating by brian dunn
"Everyone I dealt with during the claims process was great to work with. They stayed in touch throughout and followed up to ensure everything was going well. Top notch service!"
We responded:
"Thank you, Brian! I'm happy to hear that our team provided you with excellent service during the claims process. We strive to keep our customers informed and supported every step of the way. If there's anything else we can assist you with, feel free to reach out!"
Candice Sturtevant
August 22, 2025
5
out of
5
rating by Candice Sturtevant
"Carol is THE BEST! She is so prompt and gets things done for you! Thank you State Farm & Carol!"
We responded:
"Candice, thank you for your fantastic feedback! I'm happy to hear that Carol provided such prompt and efficient service. We appreciate your trust in us and are always here to assist with any of your insurance needs. Let us know if there's anything else we can do for you!"
Allison Lopac
August 21, 2025
5
out of
5
rating by Allison Lopac
"Amy has been the MOST helpful with getting my coverage set up! Since I moved from out of state, I had some timing issues with getting my car registration switched over, but Amy rolled with the punches and was kind and responsive every step of the way. Definitely recommend!"
We responded:
"Allison, thank you for your wonderful feedback! I'm so happy to hear that Amy was able to assist you with setting up your coverage and navigating the timing issues with your registration. We appreciate your recommendation and are always here to help with any of your insurance needs. Let us know if there's anything else we can do for you!"
Judy Beauharnois
August 19, 2025
5
out of
5
rating by Judy Beauharnois
"I just had my first car accident that involved another person. I was totally lost as to what to do, how to do it, and everything else involved. The people at State Farm, especially Carol at the Scott Grates office in Ilion, NY, were so very helpful. I don’t know what I would’ve done without them. I have no complaints whatsoever on the settlement or anything else. They were very proactive, and still follow up. I have been with State Farm since 1979 and I’m very glad I never changed Judy Beauharnois"
We responded:
"Thank you, Judy, for sharing your experience! I'm really happy to hear that Carol and our team were able to assist you during such a stressful time. It's wonderful to know that our proactive approach and follow-up made a difference for you. Your loyalty since 1979 means a lot to us. If you ever need anything else, just let us know!"
Maritza Velez
August 12, 2025
5
out of
5
rating by Maritza Velez
"All of the agents are so pleasant and reassuring. They go above and beyond to ensure our needs are met. I recommend them to everyone. We are so grateful to have them and we know that they are only one phone call or text away. Not only do they welcome you warmly but they also make it a point to follow up and I think that is amazing 10-10 Recommend. Have you ever felt high anxiety during an emergency as you awaiting demolition, communication, and trying to get your home or vehicle back to normal? Well let me just say all of my agents and the entire team worked so hard to put my mind at ease when I have a had massive water damage in my kitchen. They have such an efficient communication system where I can ask questions via text and receive such a prompt answer. When I was unsure someone called to clarify the entire process and what the expectations were. Every person kind and reassuring that they were working hard to help the process be as smooth and quick as possible. Even through the hurdles they were there for me every step of the way. They have all made my experience better because they truly care about my emergency but most importantly they care about me as their client. I love them and will continuously recommend to others."
We responded:
"Wow—thank you so much for taking the time to share such a thoughtful and detailed review! We are truly honored by your kind words. Our entire team works hard to make sure our customers feel supported, especially during stressful situations like the one you experienced with the water damage in your kitchen. Knowing that our communication and follow-up helped bring you peace of mind means the world to us. We’re so grateful for your trust and for allowing us to be there for you when you needed us most. Your recommendation and continued support mean everything. We’ll always be just a call or text away whenever you need us!"
Nate DiStefano
August 8, 2025
5
out of
5
rating by Nate DiStefano
"Had a few questions about my situation and Tyler was extremely helpful!"
We responded:
"Thank you, Nate! I'm happy to hear that Tyler was able to assist you with your questions. Our team is dedicated to providing helpful and reliable service. If you have any more questions or need further assistance, feel free to reach out!"
Logan Doolen
August 5, 2025
5
out of
5
rating by Logan Doolen
"I had some questions and Tyler had answers, he was a great help."
We responded:
"Thank you for your feedback, Logan! I'm happy to hear that Tyler was able to assist you with your questions. Our team is always here to help. Let us know if you need anything else!"
Rick
August 4, 2025
5
out of
5
rating by Rick
"I give state farm in Ilion n.y. a 5 out of 5 rating.they always take care of me and have not let me down.they make me feel like family!"
We responded:
"Thank you, Rick! I'm happy to know that you feel like family with us at State Farm in Ilion, NY. We're committed to taking great care of you and appreciate your support. Let us know if there's anything else we can do for you!"
Paranor316
August 1, 2025
5
out of
5
rating by Paranor316
"Fast and easy setup of insurance. Bridgette explained everything to me. Got me great rates and excellent coverage."
We responded:
"Thank you! I'm happy to hear that Bridgette was able to assist you with a quick and straightforward insurance setup. It's great to know you received excellent coverage and rates. If you have any more questions or need further assistance, feel free to reach out!"
Alex Marmet
July 31, 2025
5
out of
5
rating by Alex Marmet
"Had questions about rates and certain plans and Tyler was a wonderful help!!!"
We responded:
"Thank you, Alex! I'm happy to hear that Tyler was able to assist you with your questions about rates and plans. Our team is dedicated to providing excellent service. If you have any more questions or need further assistance, feel free to reach out!"
Kevin Kiley
July 25, 2025
5
out of
5
rating by Kevin Kiley
"My agent helped me alot! I picked a repair shop that was very slow to get to my car she called directly and woke up the repair shop and got it completed thanks"
We responded:
"Hey, Kevin! Thanks so much for sharing that we were able to help get the repair shop moving on your car. I know how frustrating delays can be, so I’m glad we could step in and get things completed for you. I appreciate you taking the time to leave this review."
Justin Sturtevant
July 24, 2025
5
out of
5
rating by Justin Sturtevant
"Excellent service"
We responded:
"Thank you, Justin! I'm happy you found our service excellent. We’re here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
Elizabeth Beam
July 22, 2025
5
out of
5
rating by Elizabeth Beam
"Libby and Carol Were absolutely amazing helping me through my homeowners claim! They were quick to answer any questions I had. They worked with my claim agent to get my claim processed as quickly as possible. Thank you State Farm"
We responded:
"Hi Elizabeth! Thanks so much for your awesome review! I'm really happy to hear that Libby and Carol were able to assist you so effectively with your homeowners claim. Our team always aims to provide quick and helpful service. If you ever have more questions or need further assistance, feel free to reach out! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Lori Chesebro
July 21, 2025
5
out of
5
rating by Lori Chesebro
"Bridgette does an amazing job and is extremely helpful!"
We responded:
"Thank you for your review, Lori! I'm happy to hear that Bridgette has been so helpful. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can assist you with!"
Todd Crandall
July 18, 2025
5
out of
5
rating by Todd Crandall
"Always a pleasure dealing with this agency. They are all so kind and efficient!"
We responded:
"Thank you for your review, Todd! I'm happy to hear that you find our team kind and efficient. We’re here to help with any insurance needs you might have!"
Rhett Denney
July 17, 2025
5
out of
5
rating by Rhett Denney
"Best experience ever"
We responded:
"Thank you, Rhett! I'm happy you had such a great experience with us. We're committed to providing top-notch service every time. Let us know if there's anything else we can do for you!"
Mark Lovato
July 5, 2025
1
out of
5
rating by Mark Lovato
"Used to be 5 stars but recent interactions with them it has dropped. I have been with state farm for almost 20 years and I have never paid as much as I do now. I was told everyone is getting a 40% increase because of claims made by OTHER people and their accidents. I have been accident free all 20 years. Looking for a new insurance company to do business with. Greedy people here"
We responded:
"Thank you for the five-stars, Mark! We greatly appreciate your business!"