State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Gail Morse
September 26, 2024
5
out of
5
rating by Gail Morse
"Bredgette was friendly and very helpful!"
We responded:
"Gail, thank you for your wonderful review! I'm glad to hear that Bridgette was friendly and helpful during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Enrique w
September 26, 2024
5
out of
5
rating by Enrique w
"Carol was very professional at helping me get the right car insurance for my needs. She took the time to explain the different policy's so I could make the choice that is best for me at the lowest price. The whole team was very helpful and quick to answer my calls and I was waited on as soon as I walked through there front door without an appointment."
We responded:
"Thank you, Enrique, for your wonderful review! I'm glad Carol was able to assist you in finding the right auto insurance and explaining the different policies. It's great to know that our team was quick to respond to your calls and provided prompt service when you visited our office. We appreciate your feedback and are here for any future needs or questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Jody Douglas
September 22, 2024
5
out of
5
rating by Jody Douglas
"I have to say I worked with Libby when I was in my accident she was phenomenal walked me through all the paperwork that had to be done I'm so very thankful for her help."
We responded:
"Jody, thank you for sharing your experience! I'm glad Libby could assist you during such a stressful time. Her dedication to guiding you through the paperwork is truly appreciated. We're grateful to have her on our team. If you need any further assistance, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Diana DeFazio
September 20, 2024
5
out of
5
rating by Diana DeFazio
"Libby was very helpful in getting my car repaired . She made the process a lot easier to deal with . Thank you !"
We responded:
"Thank you, Diana! I'm glad Libby could assist you with your car repair and make the process smoother. We appreciate your feedback and are here for any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Vicki
September 19, 2024
5
out of
5
rating by Vicki
"State Farm is a class act. Marley was very professional and cared about our needs. She made the process of switching insurance companies easy! Thank you Marley!!!!"
We responded:
"Thank you, Vicki, for your wonderful review! We're glad Marley could assist you professionally and make the transition to our insurance company smooth and easy. Your satisfaction is important to us, and we appreciate your kind words. If you need any further assistance, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Sheila Salls
September 18, 2024
5
out of
5
rating by Sheila Salls
"Libby was very helpful on ideas to get policy cost lowered & highlighted and went through insurance plan that I could understand my policy much clearer"
We responded:
"Thank you, Sheila, for sharing your positive experience! I'm pleased we could help lower your policy cost with valuable ideas. Our team is dedicated to providing excellent service and finding the best solutions for you. Feel free to reach out for any future insurance needs or questions. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Carol Kirkum
September 18, 2024
5
out of
5
rating by Carol Kirkum
"Cat & Everyone in office are so informative & helpful. Thank you Cat for your assistance renewing my policies & saving me money. I highly recommend this State Farm office for your auto insurance needs for that personal touch. - Carol Kirkum"
We responded:
"Carol, thank you for your wonderful review! I'm happy to hear that Cat and the team were able to assist you with renewing your policies at a great price. We always strive to provide that personal touch for our customers. Your recommendation means a lot to us. If you have any further questions or need assistance, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Jeffrey Bruce
September 17, 2024
5
out of
5
rating by Jeffrey Bruce
"State Farm is an awesome company to do business with. I have been with them for years and never had a problem. Everyone there is so easy to work with, just finished getting an issue taken care of with Libby, she did an awesome job as do all who work at Scott Grates State Farm!"
We responded:
"Jeffrey, thank you for your wonderful feedback! I'm glad you've had such a positive experience with our office over the years. It's great to hear that Libby and the rest of our team have been able to assist you effectively. We appreciate your continued trust and look forward to being here for any of your future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Anthony Ciaccia
September 16, 2024
5
out of
5
rating by Anthony Ciaccia
"Someone hit me, I had alot going on and they were able to help me with everything along they way. Made what is normally a headache and pain in the butt, pretty easy and seamless!!"
We responded:
"Anthony, thank you for your kind words! I'm glad we could assist you during such a stressful time and make the process easier for you. Our team is always here to help with any insurance needs or questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Maritza Velez
September 13, 2024
5
out of
5
rating by Maritza Velez
"All of the agents are so pleasant and reassuring. They go above and beyond to ensure our needs are met. I recommend them to everyone. We are so grateful to have them and we know that they are only one phone call away. Not only do they welcome you warmly but they also make it a point to follow up and I think that is amazing 10-10 Recommend"
We responded:
"Maritza, thank you for your wonderful review! I'm glad to know that our team has been able to provide you with such a positive experience. It's great to hear that you feel reassured and well taken care of by our agents. We truly appreciate your recommendation and are always here for you whenever you need us. Your kind words about our follow-up efforts mean a lot to us. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Christine
September 12, 2024
5
out of
5
rating by Christine
"Carol is the best thing sense penacyln she go's above and beyond to help her costumers I can never thank her enough for everything she has helped me with I have spent hours with her on the phone with me to get threw countless Delemas State Farm is lucky to have her or any other company for that matter thank you Carol"
We responded:
"Christine, thank you for your wonderful review! We're grateful for your kind words about Carol. She truly goes above and beyond to assist our customers, and we're happy to have her on our team. If you need any further assistance, please don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Shelby Hill
September 9, 2024
5
out of
5
rating by Shelby Hill
"Amy, Bridgette, and everyone else I have spoken to over the year's, have been phenomenal! So friendly, helpful, and go above and beyond! Thank you!"
We responded:
"Shelby, thank you for your wonderful review! I'm glad to hear that Amy, Bridgette, and the rest of our team have been so helpful and friendly over the years. We truly appreciate your kind words and are always here to assist you with any needs you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Justin Prentice
September 5, 2024
5
out of
5
rating by Justin Prentice
"Was in an accident over the weekend and wasn't given very much Information from the police for a report, and the other driver refused to provide me with their name or insurance carrier. Hadn't heard anything or documents uploaded via site given. I called and spoke with Carol in less than an hour she was able to contact the police department, get a fax of the incident report, provide me with the other persons insurance, she called them herself at 4:30p, and stayed with me on the phone as we filed the report with their insurance. All the worries I had just thinking about the process I was in for completely wiped away thanks to her dedication to helping. It wasn't Jake from State Farm who helped today but Carol from State Farm <3"
We responded:
"Justin, thank you for sharing your experience. I'm glad Carol was able to assist you so effectively during such a stressful situation. Her dedication to helping our customers is truly commendable. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Roc Longo
August 27, 2024
5
out of
5
rating by Roc Longo
"Great customer service! Always prompt to respond to any questions. Very knowledgeable and able to customize the product to meet your needs. I will recommend without hesitation!"
We responded:
"Roc, thank you for your positive review. I'm glad you found our customer service prompt and knowledgeable. We appreciate your recommendation and are always here to help with any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Andrew Hight
August 26, 2024
5
out of
5
rating by Andrew Hight
"Very friendly supportive representatives working here 10 outta 10 recommended"
We responded:
"Andrew, thank you for your wonderful review! I'm glad to know our team provided you with friendly and supportive service. Your recommendation means a lot to us. If you ever need further assistance, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
matt stubley
August 26, 2024
5
out of
5
rating by matt stubley
"Savannah took my call regarding my cracked windshield on Friday, started the claim and set up a Safelite Auto-glass return call, and by 9:30 AM Saturday morning, they came to my house and replaced my windshield. Excellent service from the Scott Grates State Farm Agency…..thank you! Matt Stubley Ilion, NY"
We responded:
"Thank you, Matt, for your positive feedback. I'm glad Savannah could assist you promptly with your windshield claim and coordinate with Safelite Auto Glass. We appreciate your kind words and are happy to provide excellent service. If you need any further assistance, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Susan Westfield
August 21, 2024
5
out of
5
rating by Susan Westfield
"Super helpful and friendly staff! Even at 4:58pm on a Friday!!"
We responded:
"Susan, thank you for your kind words. I'm glad our team could assist you, even late on a Friday. We're always here to help with any of your insurance needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Mrs D4life
August 21, 2024
5
out of
5
rating by Mrs D4life
"Ive been with state farm for years and with good reason. They have always been great to me and they will explain everything to assure you are not feeling any type of way about your insurance plans"
We responded:
"Thank you for your loyalty over the years and for sharing your positive experience. I'm glad our team has been able to provide clear explanations and ensure your comfort with your insurance plans. We're here for any future needs or questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Pamela Crewell
August 20, 2024
5
out of
5
rating by Pamela Crewell
"Our vehicle was hit in a parking lot and the driver took off! Thanks to Carol she helped the process go so smoothly. She was easily accessible and answered all questions and guided us to the best body shop (Sprague’s) where the vehicle was fixed very quickly.. Thanks Carol"
We responded:
"Pamela, thank you for sharing your experience. I'm glad Carol was able to assist you smoothly and guide you to Sprague’s for a quick repair. We appreciate your positive feedback and are here for any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Michele Herringshaw
August 20, 2024
5
out of
5
rating by Michele Herringshaw
"It took me too long to switch from USAA to State Farm because I thought that I was getting the best rates already. I decided to get quotes just to see, figuring I was right. Well I wasn’t. The rates and coverage I’m getting are hands down better, through State Farm. Nicole Demma is my agent in the Scotts Grates Agency. She took the time to explain my options, my coverages and what everything meant. She’s extremely responsive, as is the whole team in that office. I’m glad I got proved wrong. I switched all of my policies over and even opened several life insurance policies for myself and family members. I highly recommend Nicole as an insurance agent, goes above and beyond for her policy holders."
We responded:
"Thank you, Michele, for the amazing review! Our team works hard to provide an excellent insurance experience, and we are thrilled to hear our team delivered for your family's insurance policies! We are lucky to have hard-working team members, like Nicole, who make sure our customers can make the right choice for their coverage. Thank you for trusting us with your insurance needs!"
Sarah Church
August 19, 2024
5
out of
5
rating by Sarah Church
"I'm very happy with State Farm 100% I have been a customer for over 10 years and had never had any issues they have always taken care of any issues and questions that I've had with in minutes. I highly recommend them. I've even done my research on other companies State Farm is the cheapest for full coverage all the way. So if you are in need of insurance go to State Farm. 👍👍👍👍👍"
We responded:
"Sarah, thank you for the five-stars. It's fantastic to hear that you're very happy with the service!"
Diane Cotton
August 16, 2024
5
out of
5
rating by Diane Cotton
"Anyone that I have dealt with, over the years, has always been very helpful and courteous. The people in Scott Grates’ office are professional and willing to assist with any questions we’ve had with our insurance policies. We just put in an accident claim on one of our vehicles and I couldn’t believe how quickly we received a check for repairs. I’ve dealt with Libby, Amy and Chris and they’re all great people!"
We responded:
"Hey Diane, Thanks for the awesome review! I'm glad to hear that our team has been helpful and courteous over the years. It's great that Libby, Amy, and Chris have made a positive impact and that your claim was handled quickly. We're here for any questions or assistance you need in the future. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Robert Bouck
August 13, 2024
5
out of
5
rating by Robert Bouck
"Nicole resolved my question instantly and was very professional"
We responded:
"Robert, thank you for taking the time to share your experience with our office! Our team works hard to provide quality insurance, and we are thrilled to hear that Nicole was able to do just that for your policy! We appreciate you putting your trust in our office to help protect what matters most."
Gabi
August 13, 2024
5
out of
5
rating by Gabi
"Amazing and helpful staff. Always cheerful and ready to help me with whatever I need. It made my first experience with insurance easy and informative! I worked with Bridgette today and she was very swag :) Thank you!"
We responded:
"Thank you for taking the time to leave us a review! We greatly appreciate your business!"
R.M Williams
August 12, 2024
5
out of
5
rating by R.M Williams
"Carol has been an absolute amazing resource during this time of my daughter’s accident. She has gone above and beyond to help me navigate with “the other” insurance that hasn’t been so great to deal with. Along with everything that has impressed me about your staff I remember the first question when I called to report this was “Is your daughter ok?” From Amy who answered the call to Carol who set up our claim. You have top notch employees who get it done. Carol from the bottom of my heart thank you for all your help!!!!!!"
We responded:
"Hey R.M., Thanks a lot for your kind words! I'm really happy to hear that Carol and Amy were able to support you during such a stressful time. It's great to know that Carol went above and beyond to help with the other insurance company and that Amy's concern for your daughter's well-being made a positive impact. We truly appreciate your feedback and are here for any future needs or questions you might have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"