State Farm® Insurance Agent Scott Grates
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cliff Campau
January 9, 2025
"Very pleasant experience. Answered all my questions?"
"Cliff, thank you for recognizing our efforts! We appreciate you taking the time to share your experience with our State Farm office in Ilion."
Rasima Puric
January 8, 2025
"I had an accident in a supermarket parking lot I called Carol from Stste Farm. She was extremely helpful with my claim. She made several inquiries for me. Although the claim has yet to be settled, I am very gratefulnforball her help"
"Thank you, Rasima, for sharing your experience! I'm happy to hear that Carol was able to assist you and provide the support you needed. We appreciate your patience as well. If you have any further questions or need assistance, feel free to reach out to our office. We're here to help!"
Don Zogby
December 24, 2024
"We cannot say enough good things about the service we routinely receive from Scott and his whole team.Especially after a recent accident.From the initial claim being filed to the followup after everthing was completed. Thank You to the whole Team"
"Thank you, Don, for your kind words and appreciation! I'm glad to hear that our team was able to support you throughout the entire process, from filing the initial claim to the follow-up after everything was completed. Your satisfaction is important to us, and we're here for any future needs or questions you may have. Take care!"
kartz71
December 23, 2024
"Hassle Free! Excellent service"
"I'm happy you found our service hassle-free and excellent! Your satisfaction is important to us, and we're here to help with any future needs or questions. Thank you for your feedback!"
Debra Pasch
December 20, 2024
"I had my key fob stolen along with everything else in my purse. I wasn’t sure if getting a replacement was covered. I called my agent’s office and Libby looked into it for me. She got back in touch a few minutes later. The whole process was made painless and was completed in quick time. Thank you to both Libby and Carl for completing my claim so fast. I’m so grateful for State Farm!!"
"Thank you, Debra, for sharing your experience! I'm glad to hear that Libby and Carl were able to assist you promptly and make the process smooth. Your appreciation means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime."
Richard L
December 19, 2024
"All I can say, is that Carol from Scott Grates Ins. is someone that truly listens and cares about her clients. I needed help and Carol stepped up and got things going. Carol, thank you again for all you have done. Scott, if you have any questions please give me a call. *****"
"Thank you, Richard, for sharing your experience! I'm glad to hear that Carol was able to assist you effectively and provide the support you needed. We appreciate your kind words and are here for any further assistance you may require."
birdy swezey
December 16, 2024
"I would like to thank State Farm, especially Carol for all there help, caring and patience! If it wasn't for Carol keeping me updated, dealing with Claims and body shop I don't know how it would've turned out. She took alot of the stress onto her shoulders. I now know why I've been with State Farm for over a decade! Excellent service and dedication! Thank you again"
"Thank you so much, Birdy, for sharing your experience with us! I'm truly grateful for your kind words about Carol and her dedication to keeping you informed and easing the process with claims and the body shop. It's wonderful to know that our team's efforts have made a positive impact on your experience with us over the years. We're always here to help with any future needs or questions you might have."
George Watson Sr
December 13, 2024
"Top notch service"
"Thank you, George, for your wonderful feedback! We're happy you had a great experience with our service. If you need any assistance in the future, feel free to reach out."
Amanda Mroz
December 9, 2024
"I cannot express enough how grateful I am for the exceptional service I've received from Carol at State Farm. From the very beginning, when I was overwhelmed and unsure where to start, Carol has been there every step of the way, offering invaluable support and guidance throughout the entire process. She has gone above and beyond to ensure I understood every detail and fought tirelessly on my behalf to get the best outcome. Her professionalism, dedication, and caring nature truly stand out. If you're looking for an agent who genuinely has your best interests at heart, Carol is the one to trust. I am so thankful for all her help! Thank you, Carol!"
"Amanda, thank you so much for your kind words! We're incredibly grateful for your feedback. Carol is indeed a valuable member of our team, and it's wonderful to know she provided you with such exceptional service. Her dedication and professionalism are truly commendable. We're happy to have been able to support you through the process. If you ever need further assistance, please don't hesitate to reach out. Thank you again for sharing your experience!"
becka king
December 9, 2024
"Another wonderful experience during a difficult time. Carol and Libby were generous with their time and knowledge, and incredibly helpful with my complicated situation. I can't recommend this particular office enough!"
"Becka, we are grateful for your positive rating. Our team values your confidence in us to handle your insurance policies."
Larry Pearson
December 3, 2024
"Bridgette Once again I would like to say thank you to all the State Farm staff. Always helpful, I sincerely appreciate all the help from you guys."
"Larry, thank you so much for your kind words and appreciation! We're glad to know that our team has been helpful to you. Your satisfaction is very important to us, and we're here to assist with any of your insurance needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Jimmy Allen
December 2, 2024
"I would 100% recommend State Farm in IlIon, I was in an accident and Carol was beyond helpful every step of the way. Fast and Great service!"
"Jimmy, thank you so much for your recommendation! I'm glad to hear that Carol was able to assist you effectively after your accident. We're grateful for your kind words and are always here to provide fast and great service whenever you need us. If you have any future questions or need further assistance, don't hesitate to reach out!"
Audrey Johnson
November 26, 2024
"I couldn’t be happier with the services provided by the Ilion State Farm team! Carol helped me through a very tough situation with such ease, confidence, and compassion. I truly don’t think I could have handled this without all of her help through every step!"
"Audrey, thank you so much for your wonderful review! I'm really glad to hear that Carol was able to assist you through such a challenging situation with confidence and compassion. Our team is always here to support you, and it's great to know that Carol's efforts made a positive impact. If you ever need anything else, please don't hesitate to reach out. We're here for you!"
Frank
November 26, 2024
"Very professional and knowledgeable. They go out of there way to help you out."
"Frank, thank you for your wonderful review! We're glad to know you found our team professional and knowledgeable. It's our priority to go the extra mile for our customers. If you ever need further assistance, don't hesitate to reach out."
Jeffrey Burt
November 25, 2024
"Thank you for the great experience I had signing up with Savanah at state farm in Ilion, ny. She was very professional and helped me alot. 10 Stars"
"Jeffrey, thank you for sharing your positive experience with Savanah! I'm glad to hear she provided professional and helpful service during your sign-up process. We appreciate your kind words and are grateful to have Savanah on our team. If you need any further assistance, feel free to reach out to our office."
Amanda Seavy
November 22, 2024
"Very happy with this company! The staff is friendly, efficient and helpful. I never had to go into the office, everything was done over the phone or through email. My premium was cut in half compared to my previous company! Thank you State Farm, Carol and Amy. I look forward to staying in business with you."
"Amanda, we're so glad you're happy with our service! It's wonderful to know that Carol and Amy could assist you efficiently and make everything convenient through phone and email. We're also pleased that we could help reduce your premium significantly. We look forward to continuing our business relationship. If you ever need anything, don't hesitate to reach out!"
Brooks Sanderson
November 20, 2024
"I am extremely pleased with the team at Scott Grates State Farm since relocating here from Florida back in February of last year. Mr. Grates team, Bridgette and Amy have been amazing! As a customer, I feel as if I've been dealing with them for years. I'm not just a number so to speak. I was a loyal customer of USAA for years, but they offered better coverage at almost half of what I was paying for my premium with USAA. A good friend of mine referred me to Amy at Scott Grates and I will do the same for anyone I know of looking to insure their home, auto, etc."
"Brooks, thank you for sharing your experience with our team! I'm glad to hear that Bridgette and Amy have made you feel welcome and valued since your move from Florida. It's wonderful that we could provide you with better coverage at a more affordable rate. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
David Wright
November 18, 2024
"I want to thank Bridgette at the Scott Grates Agency for going above and beyond to help me out with my insurance claim . Not only was she professional but she sincerely was kind, and concerned and very helpful in getting all my questions answered! I will be telling all my friends and family to see you for insurance...Bridgette again thank you for all your help."
"Thank you for the review, David! We are happy to hear that Carol was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Keith Carroll
November 15, 2024
"Libbey at Scott Grates has been awesome really the whole team from getting me through the tornado damage to taking care of my vehicle needs o would highly recommend this office"
"Thank you, Keith, for the fantastic 5-star rating! Please do not hesitate to reach out if you need anything else. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Nancy Nudo
November 12, 2024
"Scott Grates and his team of professionals are very knowledgeable and always helpful with my insurance needs. Thanks, Bridgette, for finding me an unexpected saving today."
"Nancy, thank you for your wonderful review! I'm glad to hear that our team, especially Bridgette, could assist you with your insurance needs and find some unexpected savings. We always strive to provide knowledgeable and helpful service. If you have any further questions or need assistance in the future, our office is here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Mike Shepardson
November 8, 2024
"Awsome service great staff nothing but the best"
"Mike, thank you for your kind words! I'm happy to know you had a great experience with our team. We always strive to provide top-notch service and it's wonderful to see that reflected in your review. If you ever need anything in the future, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Kailee Flike
November 7, 2024
"State farm is amazing, everyone was super friendly and efficient. My claim went super quick and i was so happy with all the service!"
"Kailee, thank you for your wonderful review! I'm glad to know you found our team friendly and efficient. It's great that your claim was handled quickly and to your satisfaction. We're always here to help with any future needs or questions you might have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Cheri Dietzman
November 6, 2024
"First time ever that I've had someone review my policy with me. I am so appreciative of this service. Amy was wonderful! She took the time to not only go over each policy line but answer the questions I had. Top marks for Amy!"
"Cheri, thank you for your wonderful review! I'm glad to hear that Amy provided such a thorough review of your policy and answered all your questions. We appreciate your kind words and are grateful to have Amy on our team. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Thomas Grimshaw
November 5, 2024
"Carol Cusworth was amazing!! Highly recommended!!"
"Thomas, thank you for your wonderful review! I'm glad to hear that Carol provided such excellent service. We appreciate your recommendation and are here for any future needs you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
John Spina
November 1, 2024
"Grates agency is always fantastic and professional to work with. Just an outstanding group of dedicated people."
"John, thank you for your wonderful review! We're glad you find our team fantastic and professional. Your kind words about our dedicated group mean a lot to us. If you ever need anything, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"