State Farm® Insurance Agent Scott Grates

"When needing help and guidance with filing a claim, I was so grateful for Carol C. and Libby. They answered questions and provided me with what was needed to get through the process.
It's great to know I have a wonderful team at my local State Farm."

"Had roof repaired and State Farm was there for me all the way."

"Carol was awesome. She put up with my frustrations all the while maintain her professionalism mixed with kindness."

"This company has been so patient with me. They saved me money monthly."

"Best people ever in this office! So very helpful with every aspect of insurance!"

"Whenever I reach out to this office it is always a nice experience. Bridgette helped me this time and she is fantastic! Very kind and polite. 😃"

"I highly recommend Libby! She helped me navigate a stressful situation with clarity and patience, explaining everything thoroughly and supporting me every step of the way. Answering all of my questions and more with kindness."

"Ms. Kilmartin provided the most professional and courteous service! She took the time to explain the details of our coverage and worked hard (and after hours) to ensure that we'd qualify for discounts that allowed the most competitive pricing. Thank you for your topnotch customer care!"

"Couldn't ask for a better insurance company. Shout out to Eli Pasquale for getting me a great rate and being so friendly and professional."

"Great communication, very helpful, and easy to work with. Definitely recommend!"

"The Ilion office is so kind and helpful! And help you so much in stressful situations! I’m so glad they’re my agency!!!"

"Carol at State Farm once again assisted me with questions regarding my policy and additional discounts which can be added. I highly recommend State Farm!!"

"They are the best!!!"

"Always easy to deal with!!! They make insurance easy!!"

"Great price and service"

"I'm very happy with State Farm 100% I have been a customer for over 10 years and had never had any issues they have always taken care of any issues and questions that I've had with in minutes. I highly recommend them. I've even done my research on other companies State Farm is the cheapest for full coverage all the way. So if you are in need of insurance go to State Farm. 👍👍👍👍👍"

"Extremely helpful"

"UPDATE, APRIL 7, 2026:
In December of 2025, about 3 months ago, I hit a deer out in the countryside in the middle of the night. The next day I called State Farm and Carol called me back right away to discuss the matter. She immediately expressed sincere interest in handling my claim and getting me to talk to the right people. She demonstrated local options of body shops to talk to and gave me good advice. You can imagine I was very traumatized as the whole front of my car seem to be caved in. She told me my insurance would cover it and she followed through with me every step along the way and made sure I was always taken care of. She demonstrated a very professional, caring attitude where you could tell she genuinely really cared. Even after my car was finished she called up and followed through. I felt I was in good hands all along the way. Scott Grates State Farm Agency is really good and so are all the employees I deal with. Carol was spectacular! I highly recommend this agency. I have multi car and house insurance through them and they've always come through for me. A well deserved continued 5 stars review from me!
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Very knowledgeable team there. Scott's always willing to go the extra mile for you if necessary as I personally experienced from him in relation to my homeowner's insurance.
UPDATE: Been couple years since my 4-star review above. Scott Grates agency has always been helpful as stated and as recently as today, 1/19/24 when I called their office they got right on it, as always, and took care of my needs right then and there over the phone! Bridgette was extremely friendly, helpful and professional. This, in the world we live in today, should not be overlooked. "Old school friendly." Changed to 5 stars as they consistently exude quality. Love these guys!"

"I have been doing business with Scott’s agency for over 15 years. The team is absolutely fantastic and I cannot recommend them enough. 5 stars for sure!"

"Cat is amazing so helpful and understanding. Great experience!! Also saved me a fortune!!!"

"Keith has been super helpful in getting me information for insurance quotes! Super personable and always positive , looking for the best options for you! If you want that hometown know by name feeling and confidence then go see Keith!"

"State Farm treats Their clients with respect and compassion. They also are very quick and getting a claim filed. I had a wonderful experience with a recent small car accident. I was impressed with the timely turnaround and how cooperative they were in helping me not only with the claim, but with a body shop that would do my repairs."

"Always a pleasure working with them!"

"Amy was super helpful in helping me find the right insurance plan. The process was seamless and she was very thorough when explaining everything to me. Just wanted to recognize her for the amazing job she did!"

"I had a unique situation pop up with my father in laws old policy. I called State Farm unsure if I was going to get a resolution. Bridgette not only took care of the issue but kept in contact through the day to keep me updated and make sure all my questions were addressed. A complex situation with an easy resolution. Thank you so much for all your help today!!"