State Farm® Insurance Agent Scott Grates

"Always a pleasure to have a person answer the phone. Most of the time the person I speak with knows exactly what I need. If not I receive a prompt, personal phone call with the information I need. Today, Bridgette called me with an update giving me more coverage for a very minimal increase! Also updating my address and adding rental insurance - all quick ! A relief, to just know they are a quick phone call."

"I have been working with Amy Bridgette and libby from the Ilion office for the past year and have had the best experience with them. They have been very informative and understanding in my unique situation"

"Excellent service reasonable pricing if you can’t find good coverage go to this company they will take real good care of you."

"His staff is always helpful. Very nice. Always willing to go above and beyond."

"We love State Farm!!!! We’ve been with Scott and his crew for over 20years because they are sooooo GOOD!!! Recently, we had a claim and Carol was so thorough and so fast- she did all the work for us! Amy and Bridgett are my two favs as well bc they answer all my questions with such expertise and positivity. So helpful, so kind and always on my side!!! Thank you all!!!!"

"We recently had a claim for hitting a deer. I've done business with State Farm for years and they have always been very pleasant and helpful. Our experience went smooth and quick without any unanswered questions. Their communication is always on point. I highly recommend them to anyone who wants to work with a professional, timely and great group of people."

"I have been a customer with State Farm Scott Grates in ilion for years. Awesome customer service rates are cheapest I have found..I was closing on a home for first time and one of there team members Amy Saunders was absolutely amazing..She helped alot and found the best price..I definitely wouldn't go anywhere else.."

"To start off, I chose the Scott Grates State Farm office because of his generosity giving back to his local community. I recently had a quite complicated auto claim and I think without the help of the ladies at this office, especially Carol, I would have just thrown in the towel. The team here fought tooth and nail for me to make sure all the t's were crossed and i's were dotted and I came out of this with a positive outcome! It was stressful at times, but couldn't of done it without this team ! Tremendous thank you to Carol and the Scott Grates team !!"

"really love this company, the employees are really kind and they do their work"

"I got a crack in my windshield and Bridgette was fantastic! She made the process to get it fixed so easy and convenient! Thanks again for all your help! Appreciate it!"

"The best people to work with it. State Farm insurance Ilion Ny i had best experience with them specially with Carol C. who was very supportive and being available 24/7 with all help i need it. I recommend State Farm insurance 100% and you'll never regret it. Big thank you guys for everthing. Definitely you need chose team where is people there to help you when you need them most like State Farm insurance Ilion ny. Thank you."

"Everyone is always super friendly, accommodating and reply quickly!"

"Bridgette was very fast and efficient. I thank you for being so quick with the paper work ."

"Fast response time"

"Very pleasant staff who are always receptive and polite."

"I've done business with them for years and they have ALWAYS been an awesome group of people!!!"

"Joe is a excelent rep at state farm. He explains everything in detail and breaks it down if needed. Helped me compare numbers of different home and auto which was great. Very happy with help i had gotten thank you ilion office!"

"Scott Grates office helped me get Progressive to actually get a settlement to an accident I was involved in 10/16. They didn’t have to get involved seeing it was my claim made against a Progressive policyholder but they did. Thank you very much, everyone in the office especially Carol."

"Bridgette is very pleasant, thorough, and efficient. She double checked everything for my new auto insurance. Highly recommend."

"Hit a deer with my brand new vehicle. State Farm was right in to of everything and kept in contact until the end. Super easy to deal with and made this stressful situation much less stressful. Great business and Libby was excellent."

"I can't say enough good things about Amy. From my first interaction, they were so friendly and welcoming. Their knowledge of all the policy options was outstanding, and they patiently answered all my questions until I felt completely confident in my coverage. What truly stands out is how they consistently go above and beyond; they're proactive, responsive, and genuinely put the customer first. Five stars for exceptional service!"

"I've worked with Scott Grates and his State Farm staff for awhile now. They are very friendly and easy to work with. Whenever I have questions, they are there to clarify them. Thank you!"

"I reached out, cause I had a few questions and Bridgette contacted me and gave me all my answers. She was wonderful. Yes I’d be lying. If I would say I’m happy with everything 100% including the price but I know insurance is going up and there’s nothing I can do about it. Thank you again, Bridgette"

"I had very helpful and friendly assistance when I needed help. Thank you Carol."

"Unexpectedly had to stop into my local branch for some help. Bridgette was very quick and knowledgeable - was right in and out. Thank you!"