State Farm® Insurance Agent Scott Grates

"I was very happy with my experience with Scott Grates and his team. Libby, in particular, kept in touch with me throughout the entire claim process and car repair. She was always professional and appeared to be genuinely concerned about my situation. While I hope not to file another claim, if I have to, I’d have no problem working through the process with Libby."

"State Farm was very helpful with my glass claim. Their response was very quick and Carol was very helpful. They always answer my emails quickly, call me back, quit to help any way they can. Many thanks to Carol at Scott Graves office for her care, She's always there to offer support and help.Thanks State Farm."

"We have been with State Farm for years and love them! We had to do our first claim with them this month and they were so helpful. They were with us every step of the way and they were quick, specifically Carol and Nicole. In a week we had the paperwork completed and our claim check pending our account. They were extremely friendly and helped make the process easy! Highly recommend!"

"Customer service is an understatement. On route to drop my oldest daughter to school, way out of state, a turkey decided to try and fly across I88 and smashed my windshield. Scott and his team were able to assist with getting the repair done (on the way to our destination) and arranged for us to have a rental so we didn’t lose any time on our trip down. Three days later we picked up the repaired vehicle on our way home. If I could give more than 5 stars I would!"

"I have been a customer of State Farm for years. I can’t say enough good things about Scott Grates and his staff! Our vehicle was recently totaled and the driver at fault has Geico. They have been terrible to work with and as a result I had to have the claim handled by State Farm. Carol Cusworth has turned this nightmare into a dream. She was able to get us the most money for our vehicle and we couldn’t be happier with the result . Carol advocated for us every step of the way and made sure no call or message we left unanswered. She helped us file the necessary paperwork, she worked as a liaison between State Farm and Geico, and helped us navigate through the whole process. At the end of the day I’m thankful a great local insurance company who have great people like Carol, Alaina, and Heidi along with all of the rest of Scott Grates excelllent staff!"

"I have been with State Farm for over 2 decades , I just recently had my car totaled State Farm handled everything for me , I now have a new vehicle ,and I'm back on track, well trained staff always concerned for your safety , and well being. Thank you State Farm for years of excellent service, like the commercial states, " like a good neighbor State Farm is there " Thank you"

"Amy is the BEST!!! I have had State Farm for years- recently left to go with my new employers insurance for auto/home- Amy was SOOO helpful and sweet and ever so politely said “ I’ll gotcha back don’t worry “ and boy was she right!!! I was back with State Farm within a month and Amy did all the leg work for us and was so sweet and excited to have us back!!! You don’t get customer service like that now a days!!! I’m a lifer!!!!"

"Scott Grates State Farm Insurance provided excellent service in managing my claim for damages due to a deer episode. My claim was expedited promptly and thoroughly through Sprague's Collision. I highly recommend both companies for your insurance and collision needs."

"I was in my first accident in June and I was unsure how to start the claim for damages. I called Scott Grates office and the girls were amazing! Carol kept on constant contact with me via call and text which made me feel valued and kept me in the loop. I hope to never have another accident, but at least I know I am with a great company and amazing office to help me through it."

"I recently had a car accident and was so nervous about what had just happened and what would happen next. I have never had this happen to me before. Scott's office staff was so reassuring and helpful. In particular, Carol C, who handled my claim. Carol was so thorough and knowledgeable on what my next steps would be. She directed me on what I needed to do and took care of EVERYTHING, I mean EVERYTHING else for me. She communicated with me every step of the way and was so kind. She quickly quelled any anxiety I had. Here I am, exactly 2 weeks from the night of my accident, and my claim has been completely processed and I couldn't be happier. Thank you Scott Grates State Farm Office. Your team is invaluable!! Regards, Belinda"

"Excellent service. They knew I was upset when my new truck was struck by a Hit & Run driver. They were patient and understanding, and put my mind at ease that my truck would be repaired by a State Farm preferred repair shop.. They explained my rental agreement,, and were always quick to keep me informed."