State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Brooks Sanderson
November 18, 2024
5
out of
5
rating by Brooks Sanderson
"I have extremely pleased with the team at Scott Gtayes State Farm since relocating here from Florida back in February of last year. Mr. Grates team, Bridgette and Amy have been amazing! As a customer, I feel as if I've been dealing with them for years. I'm not just a number so to speak. I was a loyal customer of USAA for years, but they offered better coverage at almost half of what I was paying for my premium with USAA. A good friend of mine referred me to Amy at Scott Grates and I will do the same for anyone I know of looking to insure their home, auto, etc."
We responded:
"Brooks, thank you for sharing your experience with our team! I'm glad to hear that Bridgette and Amy have made you feel welcome and valued since your move from Florida. It's wonderful that we could provide you with better coverage at a more affordable rate. We truly appreciate your recommendation and look forward to continuing to serve your insurance needs. If you ever have any questions or need further assistance, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
David Wright
November 18, 2024
5
out of
5
rating by David Wright
"I want to thank Bridgette at the Scott Grates Agency for going above and beyond to help me out with my insurance claim . Not only was she professional but she sincerely was kind, and concerned and very helpful in getting all my questions answered! I will be telling all my friends and family to see you for insurance...Bridgette again thank you for all your help."
We responded:
"Thank you for the review, David! We are happy to hear that Carol was able to help you with your claim. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Keith Carroll
November 15, 2024
5
out of
5
rating by Keith Carroll
"Libbey at Scott Grates has been awesome really the whole team from getting me through the tornado damage to taking care of my vehicle needs o would highly recommend this office"
We responded:
"Thank you, Keith, for the fantastic 5-star rating! Please do not hesitate to reach out if you need anything else. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Nancy Nudo
November 12, 2024
5
out of
5
rating by Nancy Nudo
"Scott Grates and his team of professionals are very knowledgeable and always helpful with my insurance needs. Thanks, Bridgette, for finding me an unexpected saving today."
We responded:
"Nancy, thank you for your wonderful review! I'm glad to hear that our team, especially Bridgette, could assist you with your insurance needs and find some unexpected savings. We always strive to provide knowledgeable and helpful service. If you have any further questions or need assistance in the future, our office is here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Mike Shepardson
November 8, 2024
5
out of
5
rating by Mike Shepardson
"Awsome service great staff nothing but the best"
We responded:
"Mike, thank you for your kind words! I'm happy to know you had a great experience with our team. We always strive to provide top-notch service and it's wonderful to see that reflected in your review. If you ever need anything in the future, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Kailee Flike
November 7, 2024
5
out of
5
rating by Kailee Flike
"State farm is amazing, everyone was super friendly and efficient. My claim went super quick and i was so happy with all the service!"
We responded:
"Kailee, thank you for your wonderful review! I'm glad to know you found our team friendly and efficient. It's great that your claim was handled quickly and to your satisfaction. We're always here to help with any future needs or questions you might have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Cheri Dietzman
November 6, 2024
5
out of
5
rating by Cheri Dietzman
"First time ever that I've had someone review my policy with me. I am so appreciative of this service. Amy was wonderful! She took the time to not only go over each policy line but answer the questions I had. Top marks for Amy!"
We responded:
"Cheri, thank you for your wonderful review! I'm glad to hear that Amy provided such a thorough review of your policy and answered all your questions. We appreciate your kind words and are grateful to have Amy on our team. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Larry Pearson
November 6, 2024
5
out of
5
rating by Larry Pearson
"Once again I would like to say thank you to all the State Farm staff. Always helpful, I sincerely appreciate all the help from you guys."
We responded:
"Larry, thank you so much for your kind words and appreciation! We're glad to know that our team has been helpful to you. Your satisfaction is very important to us, and we're here to assist with any of your insurance needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Thomas Grimshaw
November 5, 2024
5
out of
5
rating by Thomas Grimshaw
"Carol Cusworth was amazing!! Highly recommended!!"
We responded:
"Thomas, thank you for your wonderful review! I'm glad to hear that Carol provided such excellent service. We appreciate your recommendation and are here for any future needs you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
John Spina
November 1, 2024
5
out of
5
rating by John Spina
"Grates agency is always fantastic and professional to work with. Just an outstanding group of dedicated people."
We responded:
"John, thank you for your wonderful review! We're glad you find our team fantastic and professional. Your kind words about our dedicated group mean a lot to us. If you ever need anything, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Beverly Broadbent
October 19, 2024
5
out of
5
rating by Beverly Broadbent
"I spoke with Carol about the increase in the premiums with my previous carrier. Carol review my policy and was able to get me better coverage and at a cheaper rate. She was professional and courteous. So glad I called. Thank you so much."
We responded:
"Thank you, Beverly! I'm glad Carol could assist you with your policy and find better coverage at a more affordable rate. It's wonderful to know you found her professional and courteous. We're grateful you reached out and are here for any future needs or questions. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Colleen Provost
October 17, 2024
5
out of
5
rating by Colleen Provost
"Joe Orr was wonderful to work with. I recently bundled my house and car insurance policies, and the experience has been seamless so far. Thank you Joe for all your help !!!"
We responded:
"Colleen, thank you for your wonderful feedback! I'm happy to hear that Joe made the process of bundling your house and car insurance policies seamless. We appreciate your trust in our team and are always here to assist with any future needs or questions. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Alicia Rocker
October 16, 2024
5
out of
5
rating by Alicia Rocker
"The team at State farm in Ilion, and Scott, have been wonderful in helping my family find great insurance coverage while saving us some definitely needed cash! The office staff is friendly, helpful, knowledgeable and have been available and quick to answer any questions I have."
We responded:
"Alicia, I'm so glad to hear that our team has been able to help your family find the right insurance coverage while also saving money! Our office staff takes pride in being friendly, knowledgeable, and responsive to your needs. We appreciate your kind words and are always here to assist with any questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Denise McMahon
October 16, 2024
5
out of
5
rating by Denise McMahon
"Office was so helpful and supportive during a recent claim. Thanks for being there, Carol! Highly recommend."
We responded:
"Denise, thank you for your kind words! I'm happy to hear that Carol and our office could provide the support you needed during your claim. We truly appreciate your recommendation and are always here to help. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Just Luv
October 15, 2024
5
out of
5
rating by Just Luv
"Excellent service. Savannah was very informative and helpful."
We responded:
"Thank you for your wonderful review! We're glad to hear that Savannah was informative and helpful during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Joanne Sickler
October 15, 2024
5
out of
5
rating by Joanne Sickler
"Wonderful & Pleasant to all of customers under any circumstances w insurance needs they are the Best !"
We responded:
"Joanne, thank you for your wonderful review! I'm happy to know that our team could provide pleasant and effective service for your insurance needs. Your kind words mean a lot to us. If you ever need further assistance, we're here to help. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Daniel Negron
October 15, 2024
5
out of
5
rating by Daniel Negron
"You guys are always there when we need to guys thank you for always being there for me and my family always keep up with the neighbors"
We responded:
"Daniel, thank you so much for your kind words! We're happy to be there for you and your family whenever you need us. Your support means a lot, and we appreciate your trust in our team. If you ever need anything, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Sydney Flanagan
October 12, 2024
5
out of
5
rating by Sydney Flanagan
"Bridgette is always so helpful and pleasant! Would rate her higher if I could."
We responded:
"Sydney, thank you for your wonderful review! I'm glad to hear that Bridgette has been so helpful and pleasant. We truly appreciate your feedback and are grateful to have her on our team. If you ever need anything in the future, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Gayle Dunn
October 11, 2024
5
out of
5
rating by Gayle Dunn
"I would like to commend The agents and staff at Scott Graz, State Farm, Ilion location, for their help these last couple of weeks, resolving circumstances involving an accident, my vehicle was involved in! They guided me through every step of the process! And, everyone in the office seemed to be equally involved and willing to help! Thank you, Savannah, Bridget, Libby, Amy, and Carol! They reached out to me periodically through the entire process. They even called me from home a couple of times to see how I was doing with the issue, and helped Resolve any little things that arose. I cannot express how impressed and grateful I was with their attentiveness. Thank you again, everyone at Scott’s State Farm Ilion office!"
We responded:
"Gayle, thank you for your wonderful review! I'm glad to hear that Savannah, Bridget, Lily, Amy, and Carol were able to assist you so effectively during such a challenging time. It's great to know that our team’s attentiveness and periodic check-ins made a positive impact on your experience. We truly appreciate your kind words and are here to help with any further needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Chrystal Iannicelli
October 10, 2024
5
out of
5
rating by Chrystal Iannicelli
"Insurance is like dating, you keep shopping around until you find the right match and to use the same scenario metaphor, working with Cat was like running into your ex that you realized was the love of your life and getting things right the second time around. She helped us out when we were on Long Island but when we moved upstate we went with a broker recommended by our mortgage people, which was a big mistake. Finding out she’s working up here now was the best news I could have gotten and I was more than happy to turn to her for help finding better rates and coverage than what our current provider was offering. I was quickly reminded why she’s been in the business for over 10 years and is the best at what she does, with her prompt responsiveness and professional demeanor that is enveloped in her bubbly personality and makes it feel like more like catching up with an old friend than just completing a business transaction. She takes the time to explain anything you don’t get and answer any questions you may have, which isn’t much with Cat because you can trust she’s doing right by you and giving you exactly what you need and asked for. I’m glad to be doing business with her again and will be happy to send anyone I can her way so that they can have the same peace of mind that I now have knowing our cars and home are back in good hands."
We responded:
"Hi Chrystal, thank you so much for taking the time to share your experience! I’m glad our team could help you find exactly what you were looking for after the move. We truly value the hard work and dedication that each team member brings to ensuring our clients feel confident and supported. It means a lot to know that we’ve earned your loyalty, and that you felt the personal care and responsiveness that we strive to offer everyone. We’re here to make things easier and to ensure you’re always in good hands. If you ever need anything or have any other questions, don’t hesitate to reach out—we’re always happy to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Faolan Berg
October 9, 2024
5
out of
5
rating by Faolan Berg
"Marley helped so much get me on the right track with my car insurance. She was a pleasure to work with!"
We responded:
"Marley is indeed a fantastic part of our team, and I'm glad she could assist you with your car insurance needs. It's wonderful to know you had a positive experience working with her. If you have any further questions or need assistance in the future, don't hesitate to reach out! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Bodhwatie White
October 8, 2024
5
out of
5
rating by Bodhwatie White
"I have been with SF Scott Gates agency for many years, I found their agency to be very helpful, of course they have to maintain all changes State Farm passes down but, I find their staff to be quite empathic to customers' needs, Carol Cusworth is especially an asset to this agency, This lady goes above and beyond the call of duty , takes the time to explain anything that appear to be in a grey area to a customer, return my calls, addresses my concerns satisfactorily. YES, an asset to State Farm also."
We responded:
"Thank you, Bodhwatie, for your wonderful review and for being with our agency for so many years. I'm glad you find our team helpful and empathetic to your needs. Carol is indeed a valuable part of our team, and it's great to know she goes above and beyond to assist you, explaining everything clearly and addressing your concerns. Your feedback means a lot to us, and we’re here for any future needs or questions you may have! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Shelley Florian
October 8, 2024
5
out of
5
rating by Shelley Florian
"Marley is amazing! Always kind, professional, and a pleasure to work with. She was able to get the best plans and premiums for what was needed. Thank you Marley for everything you have done and continue to do!"
We responded:
"Marley is indeed a fantastic part of our team! We're happy to know she provided you with kind and professional service, securing the best plans and premiums for your needs. Your appreciation means a lot to us. If you ever need further assistance, we're here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Heather Marie
October 8, 2024
5
out of
5
rating by Heather Marie
"Carol is amazing!!! She helped me when I needed it the most, she went above and beyond for me, and I couldn’t be more thankful!! She deserves 10 stars! If it wasn’t for her leading me in the direction I needed, I really wouldn’t have known what to do next. She’s dedicated to her customers, and I am happy to be one of them, THANK YOU CAROL! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Carol is truly an asset to our team! We're so glad she could assist you when you needed it most and guide you through the process. Your kind words about her dedication mean a lot to us. Thank you for being a valued customer, Heather! If you ever need further assistance, we're here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Melanie Derby
October 7, 2024
5
out of
5
rating by Melanie Derby
"The best people I’ve ever dealt with!"
We responded:
"Melanie, thank you so much for your kind words! We're happy to know that you had such a positive experience with our team. If you ever need anything in the future, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"