State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Sydney Flanagan
October 12, 2024
5
out of
5
rating by Sydney Flanagan
"Bridgette is always so helpful and pleasant! Would rate her higher if I could."
We responded:
"Sydney, thank you for your wonderful review! I'm glad to hear that Bridgette has been so helpful and pleasant. We truly appreciate your feedback and are grateful to have her on our team. If you ever need anything in the future, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Gayle Dunn
October 11, 2024
5
out of
5
rating by Gayle Dunn
"I would like to commend The agents and staff at Scott Graz, State Farm, Ilion location, for their help these last couple of weeks, resolving circumstances involving an accident, my vehicle was involved in! They guided me through every step of the process! And, everyone in the office seemed to be equally involved and willing to help! Thank you, Savannah, Bridget, Libby, Amy, and Carol! They reached out to me periodically through the entire process. They even called me from home a couple of times to see how I was doing with the issue, and helped Resolve any little things that arose. I cannot express how impressed and grateful I was with their attentiveness. Thank you again, everyone at Scott’s State Farm Ilion office!"
We responded:
"Gayle, thank you for your wonderful review! I'm glad to hear that Savannah, Bridget, Lily, Amy, and Carol were able to assist you so effectively during such a challenging time. It's great to know that our team’s attentiveness and periodic check-ins made a positive impact on your experience. We truly appreciate your kind words and are here to help with any further needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Chrystal Iannicelli
October 10, 2024
5
out of
5
rating by Chrystal Iannicelli
"Insurance is like dating, you keep shopping around until you find the right match and to use the same scenario metaphor, working with Cat was like running into your ex that you realized was the love of your life and getting things right the second time around. She helped us out when we were on Long Island but when we moved upstate we went with a broker recommended by our mortgage people, which was a big mistake. Finding out she’s working up here now was the best news I could have gotten and I was more than happy to turn to her for help finding better rates and coverage than what our current provider was offering. I was quickly reminded why she’s been in the business for over 10 years and is the best at what she does, with her prompt responsiveness and professional demeanor that is enveloped in her bubbly personality and makes it feel like more like catching up with an old friend than just completing a business transaction. She takes the time to explain anything you don’t get and answer any questions you may have, which isn’t much with Cat because you can trust she’s doing right by you and giving you exactly what you need and asked for. I’m glad to be doing business with her again and will be happy to send anyone I can her way so that they can have the same peace of mind that I now have knowing our cars and home are back in good hands."
We responded:
"Hi Chrystal, thank you so much for taking the time to share your experience! I’m glad our team could help you find exactly what you were looking for after the move. We truly value the hard work and dedication that each team member brings to ensuring our clients feel confident and supported. It means a lot to know that we’ve earned your loyalty, and that you felt the personal care and responsiveness that we strive to offer everyone. We’re here to make things easier and to ensure you’re always in good hands. If you ever need anything or have any other questions, don’t hesitate to reach out—we’re always happy to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Faolan Berg
October 9, 2024
5
out of
5
rating by Faolan Berg
"Marley helped so much get me on the right track with my car insurance. She was a pleasure to work with!"
We responded:
"Marley is indeed a fantastic part of our team, and I'm glad she could assist you with your car insurance needs. It's wonderful to know you had a positive experience working with her. If you have any further questions or need assistance in the future, don't hesitate to reach out! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Bodhwatie White
October 8, 2024
5
out of
5
rating by Bodhwatie White
"I have been with SF Scott Gates agency for many years, I found their agency to be very helpful, of course they have to maintain all changes State Farm passes down but, I find their staff to be quite empathic to customers' needs, Carol Cusworth is especially an asset to this agency, This lady goes above and beyond the call of duty , takes the time to explain anything that appear to be in a grey area to a customer, return my calls, addresses my concerns satisfactorily. YES, an asset to State Farm also."
We responded:
"Thank you, Bodhwatie, for your wonderful review and for being with our agency for so many years. I'm glad you find our team helpful and empathetic to your needs. Carol is indeed a valuable part of our team, and it's great to know she goes above and beyond to assist you, explaining everything clearly and addressing your concerns. Your feedback means a lot to us, and we’re here for any future needs or questions you may have! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Shelley Florian
October 8, 2024
5
out of
5
rating by Shelley Florian
"Marley is amazing! Always kind, professional, and a pleasure to work with. She was able to get the best plans and premiums for what was needed. Thank you Marley for everything you have done and continue to do!"
We responded:
"Marley is indeed a fantastic part of our team! We're happy to know she provided you with kind and professional service, securing the best plans and premiums for your needs. Your appreciation means a lot to us. If you ever need further assistance, we're here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Heather Marie
October 8, 2024
5
out of
5
rating by Heather Marie
"Carol is amazing!!! She helped me when I needed it the most, she went above and beyond for me, and I couldn’t be more thankful!! She deserves 10 stars! If it wasn’t for her leading me in the direction I needed, I really wouldn’t have known what to do next. She’s dedicated to her customers, and I am happy to be one of them, THANK YOU CAROL! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Carol is truly an asset to our team! We're so glad she could assist you when you needed it most and guide you through the process. Your kind words about her dedication mean a lot to us. Thank you for being a valued customer, Heather! If you ever need further assistance, we're here for you. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Melanie Derby
October 7, 2024
5
out of
5
rating by Melanie Derby
"The best people I’ve ever dealt with!"
We responded:
"Melanie, thank you so much for your kind words! We're happy to know that you had such a positive experience with our team. If you ever need anything in the future, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
anthony acquaviva
October 4, 2024
5
out of
5
rating by anthony acquaviva
"very helpful and accommodating especially Carol...office personnel are terrific..."
We responded:
"Thank you, Anthony! We're glad you found our team, especially Carol, helpful and accommodating. Our office personnel strive to provide excellent service, and your positive feedback means a lot to us. If you need any further assistance, we're here to help. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Elaine Nagle
October 3, 2024
5
out of
5
rating by Elaine Nagle
"Outstanding customer service.......courteous, timely, caring, and efficient."
We responded:
"Elaine, thank you for your wonderful feedback! I'm glad you found our customer service courteous, timely, caring, and efficient. Your satisfaction is our priority, and we appreciate your kind words. If you ever need further assistance, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Matt Grainger
October 2, 2024
5
out of
5
rating by Matt Grainger
"Scott and staff have always been top notch in the years we have been with them. This claim was no exception! Quick service and they put my mind at ease after a minor mishap with our vehicle. I have before, and will continue to recommend them to anyone for all of their insurance needs!"
We responded:
"Matt, thank you for your kind words and continued trust in our office. We're glad to have been able to assist you quickly and put your mind at ease after your vehicle mishap. Your recommendations mean a lot to us, and we're always here for all your insurance needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Gail Morse
September 26, 2024
5
out of
5
rating by Gail Morse
"Bredgette was friendly and very helpful!"
We responded:
"Gail, thank you for your wonderful review! I'm glad to hear that Bridgette was friendly and helpful during your visit. We appreciate your feedback and look forward to assisting you with any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Enrique w
September 26, 2024
5
out of
5
rating by Enrique w
"Carol was very professional at helping me get the right car insurance for my needs. She took the time to explain the different policy's so I could make the choice that is best for me at the lowest price. The whole team was very helpful and quick to answer my calls and I was waited on as soon as I walked through there front door without an appointment."
We responded:
"Thank you, Enrique, for your wonderful review! I'm glad Carol was able to assist you in finding the right auto insurance and explaining the different policies. It's great to know that our team was quick to respond to your calls and provided prompt service when you visited our office. We appreciate your feedback and are here for any future needs or questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Jody Douglas
September 22, 2024
5
out of
5
rating by Jody Douglas
"I have to say I worked with Libby when I was in my accident she was phenomenal walked me through all the paperwork that had to be done I'm so very thankful for her help."
We responded:
"Jody, thank you for sharing your experience! I'm glad Libby could assist you during such a stressful time. Her dedication to guiding you through the paperwork is truly appreciated. We're grateful to have her on our team. If you need any further assistance, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Diana DeFazio
September 20, 2024
5
out of
5
rating by Diana DeFazio
"Libby was very helpful in getting my car repaired . She made the process a lot easier to deal with . Thank you !"
We responded:
"Thank you, Diana! I'm glad Libby could assist you with your car repair and make the process smoother. We appreciate your feedback and are here for any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Vicki
September 19, 2024
5
out of
5
rating by Vicki
"State Farm is a class act. Marley was very professional and cared about our needs. She made the process of switching insurance companies easy! Thank you Marley!!!!"
We responded:
"Thank you, Vicki, for your wonderful review! We're glad Marley could assist you professionally and make the transition to our insurance company smooth and easy. Your satisfaction is important to us, and we appreciate your kind words. If you need any further assistance, feel free to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Sheila Salls
September 18, 2024
5
out of
5
rating by Sheila Salls
"Libby was very helpful on ideas to get policy cost lowered & highlighted and went through insurance plan that I could understand my policy much clearer"
We responded:
"Thank you, Sheila, for sharing your positive experience! I'm pleased we could help lower your policy cost with valuable ideas. Our team is dedicated to providing excellent service and finding the best solutions for you. Feel free to reach out for any future insurance needs or questions. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Carol Kirkum
September 18, 2024
5
out of
5
rating by Carol Kirkum
"Cat & Everyone in office are so informative & helpful. Thank you Cat for your assistance renewing my policies & saving me money. I highly recommend this State Farm office for your auto insurance needs for that personal touch. - Carol Kirkum"
We responded:
"Carol, thank you for your wonderful review! I'm happy to hear that Cat and the team were able to assist you with renewing your policies at a great price. We always strive to provide that personal touch for our customers. Your recommendation means a lot to us. If you have any further questions or need assistance, we're here to help! - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Jeffrey Bruce
September 17, 2024
5
out of
5
rating by Jeffrey Bruce
"State Farm is an awesome company to do business with. I have been with them for years and never had a problem. Everyone there is so easy to work with, just finished getting an issue taken care of with Libby, she did an awesome job as do all who work at Scott Grates State Farm!"
We responded:
"Jeffrey, thank you for your wonderful feedback! I'm glad you've had such a positive experience with our office over the years. It's great to hear that Libby and the rest of our team have been able to assist you effectively. We appreciate your continued trust and look forward to being here for any of your future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Anthony Ciaccia
September 16, 2024
5
out of
5
rating by Anthony Ciaccia
"Someone hit me, I had alot going on and they were able to help me with everything along they way. Made what is normally a headache and pain in the butt, pretty easy and seamless!!"
We responded:
"Anthony, thank you for your kind words! I'm glad we could assist you during such a stressful time and make the process easier for you. Our team is always here to help with any insurance needs or questions you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Maritza Velez
September 13, 2024
5
out of
5
rating by Maritza Velez
"All of the agents are so pleasant and reassuring. They go above and beyond to ensure our needs are met. I recommend them to everyone. We are so grateful to have them and we know that they are only one phone call away. Not only do they welcome you warmly but they also make it a point to follow up and I think that is amazing 10-10 Recommend"
We responded:
"Maritza, thank you for your wonderful review! I'm glad to know that our team has been able to provide you with such a positive experience. It's great to hear that you feel reassured and well taken care of by our agents. We truly appreciate your recommendation and are always here for you whenever you need us. Your kind words about our follow-up efforts mean a lot to us. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Christine
September 12, 2024
5
out of
5
rating by Christine
"Carol is the best thing sense penacyln she go's above and beyond to help her costumers I can never thank her enough for everything she has helped me with I have spent hours with her on the phone with me to get threw countless Delemas State Farm is lucky to have her or any other company for that matter thank you Carol"
We responded:
"Christine, thank you for your wonderful review! We're grateful for your kind words about Carol. She truly goes above and beyond to assist our customers, and we're happy to have her on our team. If you need any further assistance, please don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Shelby Hill
September 9, 2024
5
out of
5
rating by Shelby Hill
"Amy, Bridgette, and everyone else I have spoken to over the year's, have been phenomenal! So friendly, helpful, and go above and beyond! Thank you!"
We responded:
"Shelby, thank you for your wonderful review! I'm glad to hear that Amy, Bridgette, and the rest of our team have been so helpful and friendly over the years. We truly appreciate your kind words and are always here to assist you with any needs you may have. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Justin Prentice
September 5, 2024
5
out of
5
rating by Justin Prentice
"Was in an accident over the weekend and wasn't given very much Information from the police for a report, and the other driver refused to provide me with their name or insurance carrier. Hadn't heard anything or documents uploaded via site given. I called and spoke with Carol in less than an hour she was able to contact the police department, get a fax of the incident report, provide me with the other persons insurance, she called them herself at 4:30p, and stayed with me on the phone as we filed the report with their insurance. All the worries I had just thinking about the process I was in for completely wiped away thanks to her dedication to helping. It wasn't Jake from State Farm who helped today but Carol from State Farm <3"
We responded:
"Justin, thank you for sharing your experience. I'm glad Carol was able to assist you so effectively during such a stressful situation. Her dedication to helping our customers is truly commendable. If you have any further questions or need assistance in the future, don't hesitate to reach out. - Scott Grates - State Farm Insurance Agent, Ilion, NY"
Roc Longo
August 27, 2024
5
out of
5
rating by Roc Longo
"Great customer service! Always prompt to respond to any questions. Very knowledgeable and able to customize the product to meet your needs. I will recommend without hesitation!"
We responded:
"Roc, thank you for your positive review. I'm glad you found our customer service prompt and knowledgeable. We appreciate your recommendation and are always here to help with any future needs. - Scott Grates - State Farm Insurance Agent, Ilion, NY"