State Farm® Insurance Agent Scott Grates
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Mark Alvarado
May 12, 2026
"This company has been so patient with me. They saved me money monthly."
"Thank you, Mark! I'm happy to hear that our team has been patient and helped you save money each month. We’re committed to providing excellent service and support. Let us know if there's anything else we can assist you with!"
Tony Turk
May 12, 2026
"Best people ever in this office! So very helpful with every aspect of insurance!"
"Thank you, Tony! I'm happy to hear that you found our team helpful with all your insurance needs. We appreciate your kind words and are always here to assist you. Let us know if there's anything else we can do for you!"
Megan Ackley
May 1, 2026
"Whenever I reach out to this office it is always a nice experience. Bridgette helped me this time and she is fantastic! Very kind and polite. 😃"
"Thank you for your review, Megan! I'm happy to hear that your experience with our office has been pleasant. Bridgette is indeed fantastic, and I'm glad she was able to assist you with kindness and politeness. If you ever need anything else, feel free to reach out!"
Rebekah E
April 22, 2026
"I highly recommend Libby! She helped me navigate a stressful situation with clarity and patience, explaining everything thoroughly and supporting me every step of the way. Answering all of my questions and more with kindness."
"Thank you for your review, Rebekah! I'm happy to hear that Libby was able to assist you with such care and understanding. Our team is dedicated to providing clear and supportive service, and it's wonderful to know Libby made a positive impact. If you need anything else, feel free to reach out!"
JoEllen Rivera
April 22, 2026
"Ms. Kilmartin provided the most professional and courteous service! She took the time to explain the details of our coverage and worked hard (and after hours) to ensure that we'd qualify for discounts that allowed the most competitive pricing. Thank you for your topnotch customer care!"
"Thank you, JoEllen! I'm happy to hear that provided you with such professional and courteous service. It's wonderful that she could assist you with your coverage details and help secure competitive pricing. We appreciate your feedback and are here for any future needs!"
Gina King
April 22, 2026
"Couldn't ask for a better insurance company. Shout out to Eli Pasquale for getting me a great rate and being so friendly and professional."
"Thank you, Gina! I'm glad you had a positive experience with our team and received a great rate. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
jenna kocienda
April 22, 2026
"Great communication, very helpful, and easy to work with. Definitely recommend!"
"Thank you, Jenna! I'm happy you found our communication helpful and the process easy. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Breona Kilmartin
April 22, 2026
"The Ilion office is so kind and helpful! And help you so much in stressful situations! I’m so glad they’re my agency!!!"
"Thank you for your review, Breona! I'm happy to hear that our team has been supportive and helpful during stressful times. We’re grateful to have you with us! Let us know if there's anything else we can assist you with."
Melissa Diana
April 22, 2026
"Carol at State Farm once again assisted me with questions regarding my policy and additional discounts which can be added. I highly recommend State Farm!!"
"Melissa, we are grateful for your kind words and thrilled to hear about your positive experience with Carol. Providing excellent service and ensuring our customers feel comfortable and well-informed is our top priority, and it's heartening to know that Carol exceeded your expectations."
Carol Williams
April 22, 2026
"They are the best!!!"
"Thank you, Carol! I'm happy to know you think so highly of our team! We appreciate your support and look forward to continuing to serve your insurance needs. Let us know if there's anything else we can do for you!"
andrew wright
April 22, 2026
"Always easy to deal with!!! They make insurance easy!!"
"Thank you, Andrew! I'm happy to know that you find working with us easy and straightforward. We strive to make insurance simple for our customers. Let us know if there's anything else we can assist you with!"
Lori Kovatchitch
April 20, 2026
"Great price and service"
"Thank you, Lori! I'm happy you found our pricing and service to your satisfaction. We appreciate your support and look forward to assisting you with any insurance needs. Let us know if there's anything else we can do for you!"
Sarah Church
April 16, 2026
"I'm very happy with State Farm 100% I have been a customer for over 10 years and had never had any issues they have always taken care of any issues and questions that I've had with in minutes. I highly recommend them. I've even done my research on other companies State Farm is the cheapest for full coverage all the way. So if you are in need of insurance go to State Farm. 👍👍👍👍👍"
"Sarah, thank you for the five-stars. It's fantastic to hear that you're very happy with the service!"
Scott Waters
April 16, 2026
"Extremely helpful"
"We love seeing reviews like this, Scott! Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Jerry S.
April 7, 2026
"UPDATE, APRIL 7, 2026: In December of 2025, about 3 months ago, I hit a deer out in the countryside in the middle of the night. The next day I called State Farm and Carol called me back right away to discuss the matter. She immediately expressed sincere interest in handling my claim and getting me to talk to the right people. She demonstrated local options of body shops to talk to and gave me good advice. You can imagine I was very traumatized as the whole front of my car seem to be caved in. She told me my insurance would cover it and she followed through with me every step along the way and made sure I was always taken care of. She demonstrated a very professional, caring attitude where you could tell she genuinely really cared. Even after my car was finished she called up and followed through. I felt I was in good hands all along the way. Scott Grates State Farm Agency is really good and so are all the employees I deal with. Carol was spectacular! I highly recommend this agency. I have multi car and house insurance through them and they've always come through for me. A well deserved continued 5 stars review from me! END Very knowledgeable team there. Scott's always willing to go the extra mile for you if necessary as I personally experienced from him in relation to my homeowner's insurance. UPDATE: Been couple years since my 4-star review above. Scott Grates agency has always been helpful as stated and as recently as today, 1/19/24 when I called their office they got right on it, as always, and took care of my needs right then and there over the phone! Bridgette was extremely friendly, helpful and professional. This, in the world we live in today, should not be overlooked. "Old school friendly." Changed to 5 stars as they consistently exude quality. Love these guys!"
"Thank you for the wonderful review, Jerry! We truly care about our customers and want to make sure they are happy in every aspect. Thank you for trusting us with your insurance needs and we're happy to have you as part of our State Farm family!"
Stephanie Plano
March 27, 2026
"I have been doing business with Scott’s agency for over 15 years. The team is absolutely fantastic and I cannot recommend them enough. 5 stars for sure!"
"Stephanie, thank you for your wonderful feedback! I'm so happy to hear that you've had such a positive experience with our team over the years. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
Krista Giron
March 25, 2026
"Cat is amazing so helpful and understanding. Great experience!! Also saved me a fortune!!!"
"Thank you for your review, Krista! I'm glad you had such a positive experience and found the service both helpful and understanding. It's fantastic that you were able to save significantly! If there's anything else you need, just let us know."
Vanessa W
March 19, 2026
"Keith has been super helpful in getting me information for insurance quotes! Super personable and always positive , looking for the best options for you! If you want that hometown know by name feeling and confidence then go see Keith!"
"Hey, Vanessa! Thank you for sharing your experience and for mentioning the great price! We’re so happy to hear Keith has been helpful in providing information and making the process easy to understand. It’s wonderful to know his personable and positive approach stood out while going over your pet and car insurance options. We appreciate you recommending Keith and are glad you felt that welcoming, hometown experience!"
Janet Darling
March 5, 2026
"State Farm treats Their clients with respect and compassion. They also are very quick and getting a claim filed. I had a wonderful experience with a recent small car accident. I was impressed with the timely turnaround and how cooperative they were in helping me not only with the claim, but with a body shop that would do my repairs."
"Thank you, Janet, for sharing your experience! I'm happy to know that our team was able to assist you quickly and with care during your claim. It's great to hear that you found the process smooth and cooperative. If you ever need anything else, feel free to reach out!"
Stephanie Land
March 4, 2026
"Always a pleasure working with them!"
"Thank you, Stephanie! I'm happy to hear that working with our team has been a pleasure for you. We’re always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Matthew Licari
March 2, 2026
"Amy was super helpful in helping me find the right insurance plan. The process was seamless and she was very thorough when explaining everything to me. Just wanted to recognize her for the amazing job she did!"
"Matthew, thank you for sharing your experience! I'm happy to hear that Amy was able to assist you in finding the right insurance plan and that the process went smoothly. We appreciate your recognition of her efforts. If you have any more questions or need assistance in the future, feel free to reach out!"
krystal houghmaster
February 27, 2026
"I had a unique situation pop up with my father in laws old policy. I called State Farm unsure if I was going to get a resolution. Bridgette not only took care of the issue but kept in contact through the day to keep me updated and make sure all my questions were addressed. A complex situation with an easy resolution. Thank you so much for all your help today!!"
"Thank you, Krystal, for sharing your experience! I'm happy to hear that Bridgette was able to assist with your father-in-law's policy and keep you informed throughout the process. We always aim to make complex situations easier for our customers. If you need any more help, feel free to reach out!"
Kelly Lowell
February 20, 2026
"I reached out today and spoke with Carol about getting a rate for auto insurance. She was super nice and got back to be within the hour with some great quotes. Her and Joe quoted my vehicles with a few different scenarios to help me better comparison against my current rates. Highly recommend!"
"Thank you, Kelly! I'm happy to hear that Carol and Joe provided you with excellent service and helpful quotes. It's great to know they assisted you in comparing different scenarios. If you have any more questions or need further assistance, feel free to reach out anytime!"
Carolyn Saugh
February 19, 2026
"I recently had an accident and needed to walk through the process with someone. Carol was excellent and was a great advocate for me from start to finish."
"Thank you, Carolyn! I'm happy to hear that Carol was able to support you throughout the process and advocate for you effectively. Our team is committed to providing excellent service, especially during challenging times. If you need anything else, feel free to reach out!"
Samantha
February 11, 2026
"amazing service amazing help"
"Thank you, Samantha! I'm happy you found our service and assistance amazing. Your feedback means a lot to us. If there's anything else we can do for you, just let us know!"